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Frequently Asked Questions


How safe is my money once the holiday is booked?

Plimbley Travel have in accordance with ‘’The Package Travel, Package Tours Regulations’’ all passengers booking with Plimbley Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Plimbley Travel Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC. In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at [email protected] . Please ensure you retain the booking confirmation form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.

How do I book a holiday?

Booking your holiday is simple:

1. Search all of our holidays and late offers on this website- using our simple holiday search facility

2. Call us on 01902 789723 or 0121 369 0233and one of our sales advisors will be happy to assist

3. Call into the Plimbley Travel booking office or go to www.Plimbleytravel.co.uk

Unless otherwise stated all prices shown on this website are per person sharing a standard twin or double room/cabin. Terms & conditions apply.

How late can I book my holiday?

Subject to availability you can make your booking right up to the day before departure, don’t worry about the paper work we will inform all the relevant people of your booking details. Look out for our web specials offers on holidays departing within the next 8 days.

What happens once I've booked?

As soon as your booking is made either by telephone or the website, a booking confirmation will be sent. It is important you check this confirmation carefully to ensure all the details are correct. If you have paid for your holiday in full or have taken travel insurance at the time of booking you also receive your luggage labels and your insurance statement of cover, usually within five working days.

The deposit you pay depends on the holiday you choose- see below for details, you pay this deposit at the time of booking plus any insurance premiums, which is also payable at the time of booking. You must pay the balance of the total holiday cost in full to us at least 6 weeks before departure, this date will be shown on the confirmation you receive.

All UK & European Holidays - A deposit of £40 per person

Can I make special requests?

If you have any special requests for services not included in the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed.

Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays. Requests for the carriage of lightweight motorised scooters/wheelchairs cannot usually be accepted as a result of health & safety legislation.

How do I change or cancel my holiday?

All changes to bookings whether cancellation or amendments must be made by the lead name on the booking and by contacting Plimbley Travel.

Amendments/changes?

Any changes made to original booking will carry £20 administration costs, plus any extra charges if you are buying a more expensive holiday. If you are unable to travel and transfer your booking to someone else (transferee), the transferee must be someone who satisfies all of the criteria for the holiday. Both you and the transferee remain responsible for paying for the holiday. If you do transfer your booking to someone else, that person must take out separate insurance, if insurance is required.

Holiday Cancellation?

You, or any members of your party, may cancel your holiday at any time, providing the cancellation is made in writing to us. As this incurs administration costs, your deposit will be retained.

Please note that the minimum cancellation charge is the amount of the deposit plus any insurance.

Do I need travel insurance?

We believe that taking out a holiday insurance policy, albeit not necessarily the policy which we offer, is a very important part of your travel plans. Have you considered the following?

  • Falling ill, suffering injury following an accident or even being unexpectedly called up for jury service is not dependent on where you are planning to travel. If you have to cancel your trip and we cannot transfer your booking we may be forced to apply our published scale of cancellation charges.
  • If you are travelling inside the UK and you’re unlucky enough to be admitted to hospital during your trip and can’t make your return trip, the NHS does not cover additional accommodation, travel or repatriation costs. Unexpected costs such as these can add up, even if a close friend or relative can bring you home.
  • If you’re travelling abroad you may be aware that medical and associated costs can prove expensive. The European Health Insurance Card (EHIC) is a reciprocal health agreement; it is not a substitute holiday insurance policy. It does not cover additional accommodation, travel or repatriation costs. A holiday insurance policy is available for all passengers travelling on our holidays. This is arranged with Towergate Chapman Stevens and is underwritten by ETI – International Travel Protection (ERV), the United Kingdom branch of Europäische Reiseverscherung AG, who are licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN – www.bafin.de) and approved by the Financial Conduct Authority (FCA – www.fca.org.uk) to undertake insurance business in the United Kingdom. IMPORTANT We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information. We summarise below the details of the insurance cover provided which also includes 24- hour emergency service from Towergate Assistance. A summary of the cover is detailed below. Full details of the key benefits, conditions and exclusions will be included in the policy wording, a copy of which will be sent to you with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking, should you wish to examine this in advance.

Are all holidays available to book?

All holidays are available at the time of brochure production. However, as bookings are made holidays may become subject to the availability of room types and coach seats.

What is the duty free allowance on continental holidays?

The following information is provided as a guide only, you are recommended to check the following website for up to date government information www.hmrc.gov.uk

Arrivals from EU countries

When arriving into the UK from an EU country you can bring in an unlimited amount of most goods. For excise goods such as alcohol and tobacco, there are no restrictions. However you must meet the conditions below:

The goods are for your own use or as a gift. If the person you give the goods to pays you in any way (including reimbursing you for any expenses or payment in kind), then it's not a gift and the goods may be seized. The goods are duty and tax paid in the EU country where they were acquired.

Customs checks when coming from the EU

If a customs officer from the UK Border Agency (UKBA) thinks you may be bringing in excise goods such as alcohol and tobacco from the EU for commercial use - perhaps to sell to other people or simply for reimbursement - they may ask you questions and make checks. You may be asked about:

The type and quantity of goods you’ve bought / why you bought them / how you paid for them / how often you travel / how much you normally smoke or drink

Although there are no limits on the amount of alcohol and tobacco you can bring in from most EU countries, customs officers are more likely to ask you questions if you have more than:

800 cigarettes / 100 cigars / 200 cigarillos / 1kg of tobacco / 110 litres of beer / 90 litres of wine / 10 litres of spirits / 20 litres of fortified wine (for example port or sherry)

If HMRC is satisfied that the goods are for a commercial purpose it may seize them and may not return them to you.

Do I need a passport for Ireland?

UK citizens currently do not require a passport or visa to enter Ireland. However, you will require some form of identification with photograph, usually a passport or driving licence.

Non UK Citizens are required to contact their own embassy to confirm entry requirements.

Passport and visa information?

If the Holiday involves travel outside of the UK and you are a British citizen then you must bring your passport with you. If you are not a British citizen you should check whether you require a visa from your own embassy. Plimbley Travel cannot be held responsible for any passenger travelling without proper documentation. If the Holiday involves travel outside the UK you should obtain a European Health Insurance Card. This will ensure that you can obtain medical treatment if you become ill. You can obtain an EHI Card from the Department of Health on-line or by telephone.

We advise that you have a minimum of 3 months left before the expiry of your passport, anything less you should contact the Passport Office.

Currencies?

When travelling to or from the UK by ferry, payment can usually be made in either Sterling or Euros, however any change due will usually be given in Euros.

What is the luggage allowance?

There is no restriction on the amount of luggage taken on any holiday, however, a maximum weight of 15kg per item should be observed.

How do I make a complaint?

If you have any complaints during the holiday it is essential that you notify the supplier of the service and you must tell the coach driver/courier as soon as possible. Your driver/courier will try to resolve the problem for you. If the coach driver/courier has not been able to resolve your complaint you should write to us, email us at [email protected] or use the Contact Us page on this website, explaining what your complaint is about within 21 days after the holiday. We regret that we cannot accept liability for any claims which you do not notify to us within 21 days.

Why do you charge a single supplement?

Whilst we do try and obtain single rooms that are free from supplements, however, some of our selected hotels levy varying charges for single bedroom occupancy which are out of our control. Please note that single rooms are in high demand and recommend early bookings to avoid dissapointment

Do your coaches use the Eurotunnel or the Ferry?

We do use either Eurotunnel or Ferry crossings, we should be able to confirm this to you at the point of booking.

Use of E-Cigarettes

We do not allow the use of e-cigarettes on any of our coaches. Regular comfort stops will be made on all journeys.

Lost Property

We do remind all of our holidaymakers to ensure that everything is taken off the coach at the conclusion of your holiday. If however you do think you have lost an item please e mail [email protected] and we will discuss these items with you and assist you.

Consumption of Alcohol on our coaches

As per our terms and conditions of booking alcohol is not permitted to be consumed on our coaches.

Are my seat numbers guaranteed?

On most holidays you can reserve your seat at the time of booking. If you have a particular seat requirement please reserve your holiday early to avoid disappointment as seats are allocated on a “first come, first served basis” We do not charge a supplement for front seats. Very occasionally for operational reasons we may need to change your seat number, If we do have to change your seat number we will ensure that your party is kept together on the coach so as to cause minimal disturbance.

Will you send me a reminder when my balance is due

No. Your Balance Due Date is printed on your Confirmation and Invoice. Please note that we will NOT automatically deduct your Balance from your Credit Card, you will need to contact us again.

Seatbelts

To comply with current legislation, seatbelts must be worn at all times whilst travelling on our coaches.

Are my personal details secure?

We take security very seriously and your personal information is submitted via a secure server with SSL encryption. No credit/debit card details are stored on our servers.